Discussion Forum

ashley.ignition72

Member

Registered: March 17, 2015

Posts: 3

New File Manager Image Process causing 403 on live server

When going to Files > Upload Image the droppable part works just fine, but when we next hit "Continue" to go to the /admin/files/process/image/0/ stage prior to cropping, we get a 403 on our live server.

I double checked File Permissions, we have no file permissions warning in Developer > Site Status.

I've been trying to track down the full process to understand if something else needs permissions opened up or if maybe this is maybe a Cloudflare restriction.

Any idea what may cause this? Thanks!

Last edited by ashley.ignition72 (December 12, 2018 11:45am)

timbuckingham

Administrator

From: Baltimore, MD

Registered: April 2, 2012

Posts: 978

Re: New File Manager Image Process causing 403 on live server

From what I've seen, the most common reason for receiving a 403 forbidden error in BigTree is when you have some kind of web application firewall in front of BigTree and the POST or GET variables are throwing a flag in the WAF that's causing it to provide a 403 error. Given you've mentioned Cloudflare, there's a good chance some kind of rule there is causing the 403 rather than at the application server level. If it's not in Cloudflare, have you checked the Apache/PHP logs to see what the true reason for the 403 is?