Discussion Forum

JWaack

Member

Registered: July 28, 2022

Posts: 3

File Browser > Search Causing Forbidden Error

When using the Search function of the File Browser (both in the File Module and in the insert/edit image portion of the wysiwyg editor), sometimes fails to return results. When this happens it becomes unresponsive, and a refresh of the page throws a Forbidden error message - Apache/2.4.54 (Ubuntu) Server at [server-name] Port 443
Has anyone else run into this issue? Is there a known solution to fix it?

timbuckingham

Administrator

From: Baltimore, MD

Registered: April 2, 2012

Posts: 978

Re: File Browser > Search Causing Forbidden Error

Do you have anything in your Apache logs about the forbidden error? My best guess is that you have something like mod_security running that has flagged the request as being suspicious and is stopping it.

JWaack

Member

Registered: July 28, 2022

Posts: 3

Re: File Browser > Search Causing Forbidden Error

I'll follow up with our server admin and get some additional information for you on that.

JWaack

Member

Registered: July 28, 2022

Posts: 3

Re: File Browser > Search Causing Forbidden Error

Yes, mod_security is running and has been in place for a number of years. They would like to know if you have a specific setting in mind and would like to know its current  value vs desired/optimal?

timbuckingham

Administrator

From: Baltimore, MD

Registered: April 2, 2012

Posts: 978

Re: File Browser > Search Causing Forbidden Error

It's hard to say — mod_security throws a lot of rules at the wall and hopes it catches attacks (while causing a bunch of problems in the process). You'd have to check the security logs and find out what rule the search was triggering and then disable that specific rule.